Contact Us
If you need help with your orders, product advice or general inquiries about anything related to our products and services, please don't hesitate to reach out. Our friendly team is always available to assist you in any way we can!
You can call us on 0191 694 1237 from 10:00 am to 5 pm GMT, Monday to Friday.
Also, you can email us at info@racehaus.co.uk for general questions and sales & product advice.
We are also highly active on social media, so if it's more convenient for you, feel free to DM us on Instagram, and we'll be more than happy to help!
Finally, if none of the above options works for you, please use the form on this page, and we'll get back to you as soon as possible.
Thank you for choosing RaceHaus! We look forward to hearing from you!
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-5 days Dispatch unless otherwise stated.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at info@racehaus.co.uk
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You will need to ship it back at your own expense; once we have received the product, we will refund the total amount of your original purchase.
Just so you know, if your package is on the way, you will need to wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, please email info@racehaus.co.uk.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email info@racehaus.co.uk and we will be happy to assist you in any way we can. We do receive a large number of emails, if you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfilment centres based on your location.
I have entered an incorrect address what do I do now?
If you have miss spelt or auto-filled in an incorrect address, reply to your order confirmation email, and confirm.
Once you double-check if the address is wrong, kindly notify us via email at info@racehaus.co.uk. If the address is faulty, we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.